1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and transaction information
• Information submitted through contact forms
• Information provided when communicating with our customer support
• Information you provide when subscribing to communications or promotional messages

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Provide products and services
• Communicate with you regarding your orders or inquiries
• Provide customer support
• Send service-related notifications
• Send promotional offers and marketing communications when you have provided appropriate consent
• Respond to questions and requests
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements

3. SMS / Text Messaging Privacy & A2P 10DLC Compliance

If you voluntarily provide your mobile phone number and separately consent to receive text messages from ZENTARA PLGX LLC, we may use your phone number to send the types of messages described at the time of consent.

These messages may include customer service communications, order-related notifications, appointment or service updates, promotional offers, discounts, and other communications consistent with the messaging program for which you opted in.

Providing your phone number does not automatically constitute consent to receive marketing or other SMS messages. SMS consent must be separately provided where required.

4. Mobile Information Sharing

We do not sell, rent, lease, trade, or exchange your SMS opt-in data, originator phone numbers, or text messaging consent to any third parties, marketing agencies, or affiliate networks for marketing purposes.

5. How We Share Information

We may share information when reasonably necessary to operate our business, including with:

• Payment processors
• Shipping and fulfillment providers
• Website and technology providers
• Customer service providers
• Hosting providers
• Service providers that assist us with operating our website
• Professional advisors when necessary
• Government authorities or law enforcement when required by law

These service providers may only access information necessary to perform services on our behalf.

We do not sell your personal information.

As stated above, mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may help us:

• Remember preferences
• Understand website traffic
• Improve website performance
• Analyze visitor behavior
• Measure marketing performance
• Provide relevant website experiences

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

7. Third-Party Services

Our website may use third-party services for functions such as payment processing, analytics, advertising, communications, shipping, website hosting, and customer support.

These third parties may process information according to their own privacy policies. We encourage you to review the privacy policies of third-party services when appropriate.

8. Payment Information

Payments made through our website may be processed by third-party payment providers. We generally do not directly store complete payment card information on our own servers. Payment information may be collected and processed by the applicable payment processor according to its privacy and security practices.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Communicate with customers
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory obligations

When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with applicable requirements.

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Opt out of SMS communications
• Withdraw consent where applicable

To opt out of SMS messages, reply STOP to any applicable text message. For assistance with SMS communications, reply HELP. You may also contact us using the information below.

12. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, services, or applicable requirements. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS communications, please contact us: