TERMS OF SERVICE
Welcome to the website operated by ZENTARA PLGX LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, communications, and any purchases made through the website.
By accessing or using this website, communicating with us, or enrolling in our messaging programs, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the security or operation of the website.
- Copy, reproduce, modify, or distribute website content without permission.
- Use automated systems or software to collect information from the website without authorization.
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
2. Products and Services
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, we do not guarantee that all information will always be complete, accurate, or current.
Products may be subject to availability, and we reserve the right to:
- Limit quantities purchased.
- Correct pricing or product information errors.
- Modify or discontinue products without notice.
- Refuse or cancel an order when necessary.
3. Orders and Payments
When you place an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.
Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to accept, reject, or cancel an order for any reason, including product availability, pricing errors, suspected fraud, or payment issues.
All payments must be made through the payment methods available on our website.
4. Pricing
Prices displayed on the website are subject to change without notice.
If an obvious pricing or product information error occurs, we reserve the right to cancel an order placed at the incorrect price and provide a refund for any amount already paid.
Applicable taxes, shipping charges, and other fees may be added to your order where required.
5. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on the website.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, government restrictions, or other unforeseen events.
Customers are responsible for providing accurate shipping information.
6. Returns, Refunds, and Exchanges
Returns, refunds, cancellations, and exchanges are subject to our Return and Refund Policy.
Before making a purchase, customers should review the applicable policy for information regarding eligibility, time limits, return conditions, and refund procedures.
7. SMS / Text Messaging Terms & Conditions (A2P 10DLC Compliant)
By providing your mobile phone number and checking the designated opt-in agreement on our web forms, surveys, checkout, or intake forms, you provide your express written consent to receive informational, transactional, and marketing text messages (SMS and MMS) from ZENTARA PLGX LLC (DBA Ameri Group).
- Program Description & Use Cases: Messages may include customer support responses, appointment/consultation reminders, retail order and shipping updates, account notifications, and occasional promotional or retail capitalization announcements.
- Message Frequency: Recurring messaging program. Message frequency varies depending on your interaction with our services and communication preferences.
- Cost & Rates: Message and data rates may apply depending on your mobile plan and cellular carrier.
- How to Opt-Out (STOP): You can cancel the SMS service at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. After texting STOP, you will receive a one-time confirmation SMS confirming your deregistration. No further messages will be sent to your number unless you re-subscribe.
- Customer Support & Assistance (HELP): If you need assistance or encounter issues, reply HELP to any text message, call us directly at +1 (416) 831-8809, or email our support desk at [email protected].
- Carrier Disclaimer: Mobile carriers and aggregators (including, but not limited to, AT&T, T-Mobile, Verizon, Sprint, and Canadian carriers) are not liable for delayed, misrouted, or undelivered messages.
- Voluntary Consent: Consent to receive marketing text messages is not a condition of purchase, subscription, or receipt of any service from ZENTARA PLGX LLC.
- Mobile Data Privacy Guarantee: Strictly compliant with TCR guidelines: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Intellectual Property
All content appearing on this website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Website design
- Videos
- Photos
- Software
- Other materials
is owned by or licensed to ZENTARA PLGX LLC unless otherwise stated.
You may not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.
9. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, social media platforms, or other services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
10. User Information and Privacy
When you use our website or place an order, you may provide personal information such as your name, email address, shipping address, billing information, and other information necessary to process your transaction.
Our collection, handling, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Disclaimer
To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will be free from errors or security vulnerabilities.
- Product information will always be completely accurate.
- The website will be free from viruses or other harmful components.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
12. Limitation of Liability
To the maximum extent permitted by law, ZENTARA PLGX LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, SMS messaging programs, or purchase of products, except where such liability cannot legally be excluded.
13. Indemnification
You agree to indemnify and hold harmless ZENTARA PLGX LLC and its owners, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, and expenses arising from:
- Your violation of these Terms.
- Your misuse of the website or messaging services.
- Your violation of applicable laws or regulations.
- Your infringement of another party's rights.
14. Changes to These Terms
We may update these Terms from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or messaging services after changes are posted constitutes your acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the State of Delaware, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Any disputes will be handled in the appropriate courts having jurisdiction over the matter.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on the website, constitute the entire agreement between you and the Company regarding your use of the website and messaging services.
18. Contact Us
If you have questions regarding these Terms or our SMS messaging programs, please contact us:
North York, Ontario M2M 4B9
Canada